Privacy Policy
This Privacy Policy explains how Orlando Air Conditioning (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information obtained through our website and related online services (the “Site”).
By accessing or using our website, you agree to the terms described in this Privacy Policy. If you do not agree with these practices, please discontinue use of the Site.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. When updates occur, the revised version will be posted on this page with an updated effective date.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide through the Site when you interact with us, request services, or communicate with our team.
This information may include:
Name
Email address
Phone number
Service address
Appointment or service request details
Any additional information you provide through forms or messages
This information is typically collected when you:
Request an HVAC service appointment
Submit a contact form
Request an estimate or consultation
Sign up for service notifications or communications
If payments are made online, payment details may be processed by a secure third-party payment processor. We do not store full credit card numbers on our servers.
Automatically Collected Information
When you visit our website, certain technical information may be automatically collected to help us understand how visitors use the Site.
This information may include:
IP address
Browser type and version
Device type and operating system
Pages visited on our website
Date and time of access
Referring or exit pages
Website navigation patterns
This data is generally collected in aggregated form and is not used to personally identify visitors.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and improve website performance.
Cookies are small data files stored on your device that help us:
Recognize returning visitors
Remember preferences
Analyze website usage
Improve navigation and functionality
Some advertising or analytics partners may also place cookies on your device to provide relevant advertisements or measure campaign effectiveness.
You can disable cookies through your browser settings; however, doing so may limit certain website features.
Website Analytics
We may use analytics services such as Google Analytics or similar tools to better understand how visitors interact with our website.
These services may collect information including:
Pages visited
Time spent on pages
Website traffic sources
User behavior patterns
This information helps us improve the performance, usability, and content of the Site. We do not combine analytics data with personally identifiable information.
For more information about how Google uses collected data, users may review Google’s privacy policies directly.
How We Use the Information
The information we collect may be used for several business purposes, including:
Scheduling and providing HVAC services
Responding to inquiries and customer requests
Sending appointment confirmations or service updates
Improving website functionality and performance
Providing customer support
Communicating service promotions or updates
Maintaining service records for customer history
You may opt out of promotional emails at any time by using the unsubscribe option included in those communications.
How We Share Information
We do not sell or rent personal information to third parties.
However, we may share information in limited circumstances such as:
How We Share Information
How We Share Information
We do not sell or rent personal information to third parties.
However, we may share information in limited circumstances such as:
Service Providers
We may share necessary information with trusted vendors or contractors who assist in operating our business, including:
Website hosting providers
Payment processors
scheduling or CRM platforms
marketing or analytics services
These providers are only given access to information required to perform their services.
Legal Requirements
We may disclose personal information when required by law or when necessary to:
comply with legal obligations
enforce our terms and policies
protect our business, employees, or customers
Business Transfers
If Orlando Air Conditioning undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of the business transaction.
Data Retention
We retain personal information only as long as necessary to:
provide requested services
maintain service records
improve our operations
comply with legal or regulatory requirements
Customer service history may be retained to help us provide better service for future appointments.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.
These protections may include:
Secure website hosting
SSL encryption for data transmission
restricted access to sensitive information
secure data storage practices
Although we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites for additional resources or services. These external websites operate independently and have their own privacy policies.
Orlando Air Conditioning is not responsible for the privacy practices or content of third-party sites.
We encourage users to review the privacy policies of any website they visit.
Email Communications and Anti-Spam Policy
We respect your inbox and do not engage in unsolicited bulk email practices.
You will only receive marketing or promotional emails if you have chosen to provide your contact information or interact with our services. You may opt out of marketing emails at any time.
We do not sell or distribute customer email lists to third parties for marketing purposes.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
request access to your personal information
request correction of inaccurate information
request deletion of certain personal data
request information about how your data is used
To make such a request, please contact us using the information provided below.
We may request verification of identity before processing such requests.
Children’s Privacy
Our website and services are intended for general audiences and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal data from a child has been collected, we will take steps to remove it promptly.
Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Orlando Air Conditioning
11865 Prologue Ave, Orlando, FL 32832, USA
Phone: 407-307-0001
Email: Office@orlandoairconditioning.com
Effective Date
This Privacy Policy is effective as of March 2026 and replaces any previous privacy policies related to this website.
